Terms of Security and Use

PERSONAL DATA

In accordance with the GDPR (General Data Protection Regulation) [Regulation (EU) 2016/679 of the European Parliament], Maison informs you that:

1. He has every right to communicate with the customer about his purchase by e-mail as well as to pass on to third parties (shipping company - courier) the necessary information for the execution of the contract (sale).
2. The fields stored for order processing are the following: Name, Address Details, Telephone Number, e-mail.
3. For security reasons, the IP address with which you make your purchase is stored.
4. You have the absolute right to request via email the deletion of your account and all your data. Additionally, you can request the processing of your data.
5. You agree to the export to csv of all your data as well as the orders you have placed on our site.

The online store mydomain.gr

By precisely applying the principles of personal data protection, provided for by International and European law regulating issues related to electronic commerce (Directive 2000/31/EC, Presidential Decree 131/2003) as well as by the Consumer Protection Law (Law 2251/1994) regulating issues related to distance selling and the relevant provisions of Greek law (Law 2472/1997) for the protection of the individual and the protection of personal data as supplemented by the decisions of the President of the Personal Data Protection Committee, the Presidential Decrees 207/1998, 79/2000, article 8 of Law 2819/2000 and European law with directives 95/46/EC and 97/66/EC, expressly declares that it will not make any unlawful use of your personal data and in no way disclose, publish, sell, rent or exchange your personal data and the information you submit to any third party. By submitting material to our server, you agree that the material does not contain untrue, illegal or in any way unsuitable for use and publication.

Legal notice

By visiting the website or using material from these websites, you accept the following terms. Please note that you are not permitted to use the Website if you do not accept the following terms.

Copyright

The content of this Website is the intellectual property of mydomain.gr, without prejudice to any rights not expressly granted herein. All intellectual property rights in this Website are owned by mydomain.gr or third parties who are legally entitled to them. By accessing this Website you agree that you accept the above intellectual property laws.

Third Party Websites

To facilitate your access to its websites, mydomain.gr may include links to Internet websites that are owned or managed by third parties and are responsible for their content.

Limitation of Liability

mydomain.gr has made every effort to depict the products it offers with the greatest possible accuracy by displaying photographs, descriptions and more specific comments. However, this website may contain errors (typographical, numerical and visual). mydomain.gr does not guarantee the accuracy or completeness of the illustrations and descriptions or the reliability of any advice, opinion, statement or other information mentioned or made available on this Website.

Amendment of the terms hereof

mydomain.gr reserves the right to modify or renew the terms and conditions of transactions and undertakes the obligation to update this text for any change or addition to the terms.

Product Warranty

All products in our online store are covered by the manufacturer's warranty. If you wish to make a purchase and have any questions about the product, the manufacturer or the duration of the warranty offered, you can contact us via the contact methods listed in our online store. For more details about the warranty, you can visit https://mydomain.gr/general-warranty-terms

Product Photos

Product photos may have color variations.

Pricing Policy

The prices of the products listed in our online store are final (including the legal VAT), are determined by our company and are competitive with market prices. Our online store has the right to change prices without notice. Of course, the customer pays the amount indicated in his order and it does not matter if the price has changed by the delivery date.

Applicable Law

All transactions you make through mydomain.gr are governed by International and European law regulating issues related to electronic commerce (Directive 2000/31/EC, Presidential Decree 131/2003) as well as by the Consumer Protection Law (Law 2251/1994) which regulates issues related to distance selling.

Product Delivery

The delivery of products is done exclusively through cooperating companies (transportation - courier) with mydomain.gr and is always done on the sidewalk.
The delivery hours for orders are 9:00-17:00. Please do not include a specific delivery time in the comments as the delivery time will be arranged via telephone communication between the carrier and you.

ATTENTION: Ο χρόνος παράδοσης της παραγγελίας είναι 4-10 εργάσιμες ημέρες (εξαιρούνται Σαββάτο & Κυριακή) .
The delivery time starts counting from the next working day from the date of payment of the order.

Return - Product Replacement - Order Cancellation

The products supplied by the online store wwwmydomain.gr of mydomain.gr can be returned and you can request their replacement in the cases (1,2) in which:

1. With proven fault of mydomain.gr, incorrect products were sold or
2. Products of poor and defective quality (in order to determine the poor and defective quality and to replace the products, the customer is required to send us photos in digital format to eshop@mydomain.gr)

We also do not accept returns on products that have been modified/washed/used and are not returned in their original packaging with all purchase documents. Shipping, assembly and other additional services are not refundable.

mydomain.gr is not liable to users for any damages that may arise from the execution or non-execution of their order from the moment the ordered products were given to the carrier for delivery to the user. If such an issue arises, please contact us so that we can provide you with the carrier's contact details. Upon receipt of the products, the customer is obliged to inspect the product.

In the event of returning products that have been received by a shipping company or courier, they must be returned to our headquarters in the same way, even in the case of a defective product (transportation is borne by the customer).

In any case and for all the above cases (1,2) the maximum return period for replacement may not be extended beyond fourteen (14) calendar days from the date of receipt. In addition, for all the above cases (1,2) the product to be replaced-repaired must necessarily be accompanied by the original proof of purchase. For all the above cases (1,2) the products to be replaced-repaired must be in the condition they were received by the customer, completely unused (as new) and without damage and their packaging must be the one that normally accompanies the product and be in excellent condition, together with all the documents that accompanied the product (e.g. DAT, Retail Certificate, etc.).

Before any return, it is recommended to contact us via e-mail at eshop@mydomain.gr

In any case, return and replacement is possible under the following conditions:

• Contact the Online Store on the same or next business day.
• The product has not been used.
• The product is accompanied by all the necessary documents proving the transaction (e.g. DAT, Retail Invoice, etc.)

Specifically:

• If the product has a manufacturing defect, we will replace it immediately free of charge. This provision excludes products covered by third-party warranties such as those from the product manufacturer or its representative. Also, if the customer returns the products with a non-cooperating carrier/courier of the company, then the costs are borne by the customer in any case (even if the product is defective).
• In the event that we sent you the wrong item, we will send you the correct one and cover the shipping costs of the wrong product.
• In case it does not suit you, you can exchange it within 14 days (with its full packaging), the customer will bear the cost of shipping the product. You will be given a refund.

If the products are not returned within 14 days, then mydomain.gr may not accept any return or replacement.

A product that has been sold with an additional gift must be returned with the additional gift.

In the event of repeated returns or in the event that mydomain.gr, in its absolute discretion, considers that the consumer is abusing the right of return or acting in bad faith, it is entitled to refuse the return of the product even if the above terms and conditions are met.

In case the customer refuses to receive the package(s), then the company mydomain.gr has the right to refund only the value of the product. The transportation costs in any case are borne by the customer. Prerequisite, that there has been prior telephone contact with the respective store where the purchase was made.

In the above cases, you must notify us immediately in writing by e-mail or by phone at the store where the purchase was made, with the subject "Order Return Request" indicating the date/document number/name/surname of purchase within the above deadline. Provided that you receive written return approval from mydomain.gr, the address to which the products to be returned must be sent is the corresponding address of the store where the purchase was made WITH THE INDICATION "RETURN ORDER REQUEST"

Για την αποφυγή δικής σας ταλαιπωρίας, καλό είναι να ελέγχετε προσεκτικά κατά τη στιγμή της παράδοσης της παραγγελίας σας την κατάσταση των πωλούμενων προϊόντων και το άθικτο της συσκευασίας τους, προκειμένου να διαπιστωθούν τυχόν εμφανή ελαττώματα (π.χ. σπασμένο εμπόρευμα, κλπ). Στην περίπτωση που διαπιστώσετε κάποιο ελάττωμα πρέπει να επικοινωνήσετε με το ηλεκτρονικό μας κατάστημα αμέσως μετά την παράδοση την ίδια ημέρα μέσω της φόρμας επικοινωνίας που θα βρείτε στην ιστοσελίδα μας είτε με email & τηλεφωνικά στο εκάστοτε κατάστημα από όπου πραγματοποιήθηκε η αγορά. Η πολιτική επιστροφών της mydomain.gr δεν αφορά ελαττωματικά προϊόντα, τα οποία καλύπτονται από τις αντίστοιχες εγγυήσεις τους

Cancel order

Cancellation of the order can be done in the following cases: before the order is completed, during the electronic ordering process you can go back and remove the quantities of the products from your cart by clicking on the "remove" button. Cancellation of an order can be done within 24 hours of receiving it and only if the product has not been previously shipped.